Customer Support - Innovation Management

Telecommute · Mexico City, Mexico expand job description ↓

Description

SkipsoLabs is based in Los Angeles, Milan, and London. We are a tech company in the space of Open Innovation, Crowdsourcing and Ideation.

You Are:

Ambitious, motivated, and passionate. Your role will be to help us manage and support key clients in the U.S.

Why SkipsoLabs:

You will have the opportunity to work alongside the management team and will have regular interactions with top clients. This is a great opportunity for anyone wanting to work at a fast moving tech company and looking for an exciting challenge. If that is you, please get in touch!

Some clients using SkipsoLabs:

  • openinnovation.moleskine.com
  • electrolux.skipsolabs.com

What You’ll Be Doing:

  • Managing key client accounts with responsibility for day to day customer support activities
  • Providing first level support to end users of clients' online platforms
  • Testing new platforms and functionality when released
  • Setting up platforms for new clients
  • Preparing and updating weekly reports with summary activity to be shared both internally and with clients

Requirements

  • Highly organized individual with the capability to prioritize tasks and the ability to work with shifting priorities and deadlines
  • Strong attention to detail
  • Excellent interpersonal and communication skills (Expert English language proficiency)
  • Result-oriented, self-motivated, ability to work in a team and independently
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